If the system is not heating or cooling the way it should, we diagnose the problem, explain the fix, and keep the estimate upfront.
Request ServiceHeat Pump Repair in Keller, TX
Residential & Light Commercial Heat Pump Repair
Always There Air is a locally owned heating and air conditioning company based in Keller, TX, founded and led by Caleb Gilbert. We specialize in diagnosing and repairing heat pumps for both residential and light commercial customers across the Keller area. Because a heat pump both heats and cools your space from a single system, one failure can leave you without comfort in any season, so getting it fixed quickly matters. Every repair runs on the same principles our tagline names outright: Always There, Always Fair. That means honest communication, clear pricing, and no pressure to buy something you don't need. We're fully licensed and insured, and we treat every home and business we visit like it's our own.
Call us today at (817) 510-7693 for a quote or same-day service.
Heat Pump Problems We Repair in Keller
Heat pumps run year-round in North Texas, which means more wear than equipment that only works one season. When something goes wrong, the symptoms can show up in heating mode, cooling mode, or both. We diagnose the root cause and fix it, rather than guessing or swapping parts.
Common repairs we handle:
- Heat pump not heating or not cooling
- Outdoor unit frozen or iced over in winter
- System stuck in one mode and won't switch between heating and cooling (reversing valve issues)
- Unit running constantly or short cycling on and off
- Lukewarm or wrong-temperature air coming from the vents
- High energy bills caused by auxiliary or emergency heat running more than it should
- Refrigerant leaks and low refrigerant
- Tripped breakers and electrical faults
- Grinding, buzzing, or rattling noises from the indoor or outdoor unit
A few things are worth knowing if you own a heat pump here. During cold snaps, your system leans on auxiliary heat strips to keep up. A heat pump that has fallen out of tune will run those strips far more than necessary, which drives your bill up fast. In summer, the same outdoor unit carries the full cooling load through long stretches of extreme heat. Early symptoms like weak airflow, a unit that never seems to shut off, or ice on the outdoor coil tend to get worse, not better, so it's better to have them looked at before a small issue becomes a full breakdown. Regular maintenance is the best way to avoid repairs in the first place, and we can fold a tune-up into your visit if you'd like.
What Sets Always There AirApart
When your heat pump goes down, two things matter most: how fast someone can get there and whether you'll know what it costs before any work starts. We built our business around both.
Same-Day Service & Next-Day Replacement
We offer same-day service so a heat pump failure doesn't turn into a multi-day ordeal. When a repair isn't worth the cost and a full replacement makes more sense, we can usually complete the install the next day.
24/7 Emergency Availability
Heat pump emergencies don't wait for business hours. We're available around the clock.
Transparent Pricing & Quotes
We provide clear estimates up front with no hidden fees and no surprises. Quotes are available for service inquiries. Just reach out, and we'll get you a number.
Satisfaction Guarantee
If something isn't right after a repair, we make it right. That commitment covers every job we do.
Constant Communication
We stay in touch throughout the job, not just when we arrive and when we leave. You'll know what's happening and why.
Get a Quote from Your Keller Heat Pump Team
Whether your heat pump needs a quick repair, you're weighing a replacement, or you just want to know what something will cost before committing, we're easy to reach and won't pressure you into anything. Call (817) 510-7693 to get a quote or request same-day heat pump service.
Proud to Serve Our Neighbors
Local HVAC service built on trust, reliability, and neighborly care.
-
They completed our full AC unit replacement quickly and professionally.Catherine Zarcone
-
It's rare to find a company with this level of honesty and integrity.Lauren Mack
-
Stayed after hours until the job was completed.Debi May
-
By Thursday evening, they had completely replaced our AC system and had the house “livable” again.Mark Murray
-
So happy to have a local company able to provide world-class service!matt ward
-
This is the second time I’ve used them and they are so helpful and honest.Jeannette Gonzales
-
High quality service, honest and fair costs, along with professional from start to finish.Joshua Skipper
-
They had great communication and professionalism, so we hired them.Katie Hulka
-
If you’re looking for no BS, fair pricing, an honest business owner who won’t throw curveballs last minute, go with Always There Air.tro jansky
-
The technician Abiel Rodriguez was knowledgeable and friendly in explaining the issue with our AC unit and in fixing it.Daniel Belanger III
-
Great company, they stand on what they say. I recommend them to anyone.Jj Hicks
-
They were on site within an hour and were able to fix the line and make sure our family wasn't baking in the house.Heather Davis
-
Awesome, reliable company. I highly recommend them!Cheri Hunter
-
Couldn’t be happier with them and highly recommend them.b p
-
Very satisfied with the quality of work and professionalism.Anatolia Ioannides
-
They took something that felt overwhelming and made it manageable.Darren Fauth
-
Great service, honest, knowledgeable, informative and on time professional service with no gimmicks.Ari Z.
-
It’s clear they take pride in their work and truly care about customer satisfaction.Terri G
-
He had a crew out the next morning and had everything done that day! They did an amazing job!!David Hitchcock
-
They showed up quickly, were professional and handled the job efficiently.Gina Moreland
-
Always There Air is by far the best—reliable, knowledgeable, and genuinely willing to help.Benjamin Kabetzke
-
Caleb clearly cared more about helping solve the problem than making a quick sale, and that really stood out to me.Chris Boyd
-
They were very professional and completed the work in a timely manner.Sheila Coleman
-
They were able to pick up the parts that same day and made the repair that same day.John C
-
As a first-time customer, I definitely recommend Always There Air.MarisoL
-
Very professional and knowledgeable. Expert service without any pressure.diana powell
-
They take pride in the work they do and it shows from the little things.Guy Stewart
-
They take pride in the work they do and it shows from the little things.Guy Stewart
-
Expert service without any pressure.diana powell
-
He was very kind and explained a lot about what he was doing and why.Craig Odom
-
If you’re looking for an honest company that truly puts the customer first this company is it.Dustin Dill
-
My side of the conversation started out hostile, but by the time the owner finished talking to me, I had calmed down.Carol Blackmon
-
After another company recommended full replacement, Caleb had us back and running in only 20 minutes and a couple hundred dollars later.Cody Reid
-
These guys are the best of the best and, most importantly, honest workers.Eva
-
When all was said and done, we decided to go with Always There Air because of their professionalism, transparency, and outstanding customer service.Stephen Jakubik
-
Outstanding customer service, honest recommendations, and top-quality work when it mattered most.fergiethemantis
-
They then installed it the next day, in the ice and snow, so my family could keep warm.ChelseaNoēl Dias
-
Caleb was very knowledgeable and helped explain everything.Philip C. Varughese
-
Caleb has always been very honest with me and does not try to upsell me on anything I do not need.Tracy French
-
Thanks for coming out so quick this morning in this frigid weather to take care of my heater!Susan Walls
-
Caleb and his team are by far the best HVAC/AC installers I have ever had.Taylor S
-
Michael, their technician, is 100% knowledgeable.pat mannhart
-
Very professional and know the ins and outs of the units.Preston Dugas
-
I highly recommend Always There Air for being honest, and not 'throwing parts at problems'.Cara Twitchell
-
Very professional and know the ins and outs of the units.Preston Dugas
-
He is an expert and I feel safe when he’s doing work in my home.Polly Jo
-
He is an expert, and I feel safe when he’s doing work in my home.Polly Jo
-
Always There Air was courteous, professional, and really went out of their way to troubleshoot and fix my heating issues!Rick De La Ossa
-
These guys are personable and know what they’re doing.Joan Smith
-
Very quick response, courteous, fair price. Handled HVAC warranty for us.Carol Cole
-
Same day service was much appreciated. Super friendly, knowledgeable, and courteous service tech.John Glover
-
Great work, outstanding service and reasonable pricing from this professional HVAC company.Joseph Ramsey
-
Same-day service was much appreciated.John Glover
-
Very quick response, courteous, fair price. Handled HVAC warranty for us.Carol Cole
-
Abiel and Caleb are great to work with.Tanner Glover
-
No shortcuts, no surprises, just a beautifully installed system that is already making our home more comfortable, quieter, and energy-efficient.Marshall Wilson
-
Michael arrived on time and was professional and polite and answered all my questions satisfactorily.paul britzky
-
Michael arrived on time and was professional and polite and answered all my questions satisfactorily.paul britzky
-
Caleb Gilbert and his team are the best we've contracted for our home upgrades.Neftali Ambrosio
-
It’s rare to find a company that combines skill, honesty, and excellent customer service, but Always There Air truly delivered.Nad Fam
-
They are knowledgeable, reliable, and straightforward.Marisa Lucio
-
Thank you, Kaleb, for all your hard work. You are lifesavers!Liudmyla Begma
-
Wonderful communication! Quick service! Love them!Liudmyla Begma
-
They are knowledgeable, reliable, and straightforward.Marisa Lucio
-
They are genuinely outstanding, showing integrity, fantastic customer service, and communication that is always clear, knowledgeable, and professional.Aida Enid
-
If you value clear communication, high quality workmanship and honest pricing give them a call.Debra Daniel
-
The technicians are always on time, professional and well knowledgeable.Annette McKay
-
Caleb and his crew are always very courteous and professional.Kathy Hynes
-
He was so friendly and had my issue corrected within 20 minutes! I highly recommend them!Prudence Budemer
-
Very reasonable rates. Couldn't be more pleased and will definitely recommend them to anyone needing residential service.Anita Kotrlik
-
He was efficient, knowledgeable, and kind throughout the process.Yoana Leffler
-
I would HIGHLY recommend Caleb and his great crew for your next A/C needs, whether a repair or a full install.Gary Denti
-
Caleb and his guys do amazing work and are extremely honest and straight up.Jeremy Berg
-
Caleb and Team are the best in the business—responsive, technical, and professional.Frank Capovilla
-
We always appreciate their quick response and great customer service!Kelsey Claytor
-
Great company. Good prices.Cory Caperton
-
100% recommend! Very honest, they know what they are doing.Charissa Elrod
-
From the first phone call to the final installation, the entire process was seamless and professional.Raibu Chacko
-
They arrived right on time, were professional, and cleaned up everything before they left.Keylee Durham
-
Highly recommend Caleb and his company for any HVAC work!Kim Jonsson
-
Every detail looks right and wow does it work!Ryan Harris
-
He and his team came out to my business the same day and had us back up and running again in no time.james mcfarland
-
We are very happy with the outcome of his work.Howard DuLany
-
He’s trustworthy, knowledgeable, takes pride in doing the job the right way, communicates clearly, and is reasonably priced.Jade Kaylor
-
Always There Air came out and repaired my AC at 8:30 p.m. with a smile and a very reasonable price.Jim Codd
-
We absolutely love our new AC and everyone that had a hand in doing all the work.Elisa Burson
-
Very knowledgeable and thorough diagnosing the issues with my HVAC.Sherian Rittmueller
-
We are thankful for an honest second opinion that saved us tons of $$.Carly Knoll
-
They are efficient and very professional.Randi k
-
Caleb was very knowledgeable, professional and made the whole process easy for us.Erin Marrero
-
Fast, knowledgeable, honest, and polite.Burwil Chance
-
He was punctual, well informed, and polite.jack Williamson
-
He had it fixed within the hour at a reasonable price we agreed to.mark mcwhorter
-
I would highly recommend Always There Air and I will be keeping their number in my phone for the future.Daniel Gnadt
-
Not only on time, but professional, very fair charge, and pleasant to talk with.David Bradley
-
The installation of my mini-split unit in the garage was done flawlessly, and their attention to detail really stood out.Patrick Moore (pattymelt3605)
-
Wow, talk about a fast response to my website contact us submission!T N
-
Abiel is very knowledgeable, explained what was wrong in a way I could understand.Deborah Mitchell
-
Caleb and team has continued to deliver exceptional service.Manu Alex
-
I've followed him throughout his career because he's the most honest and reliable HVAC technician that I've ever had in my home.Steve Musia
-
Caleb and Michael know their stuff and have saved me thousands compared to quotes from other companies.Paula Calame
-
Thorough check of the HVAC system and straightforward explanation of the solution.Andy Oge
-
They arrived ahead of schedule and diagnosed and fixed the issue with our AC.Charles Anderson
-
Was very professional and knowledgeable about units.Karen Weeks
-
I use Always There Air, and their working ethic is outstanding.Byron Solorzano
-
Very friendly, professional, and took the time to explain the repairs clearly.Constance Ray
-
Incredible service and honesty. Will be using these guys for years to come.Spencer Trussell
-
Caleb is amazing!! Woke up to a hot house and he came out and fixed everything.Kimberly Sheehan
-
Caleb was there when he said he would be, provided me a quote that day, and replaced the entire inside and outside units the very next day.Christy Pinkston
-
From start to finish, he and his crew were professional, thorough, and respectful to not only me and my family but to our property as well.Daniel Bryson
-
They were incredibly polite, knowledgeable, and went well above the call of duty to ensure my units were working efficiently.Drew Schlosser
-
Caleb is dependable and knows what he's doing.Deborah Adams
-
Both technicians were very knowledgeable, took their time, and went above and beyond with how thorough they were.James Petree
-
I appreciated the tips and helpful info on how to keep our units healthy.Bonnie Dennehey
-
From start to finish, they were professional, knowledgeable, and genuinely cared about getting the job done right.Jennifer Sartin
-
Quick response and great communication. Very satisfied with this company.Rita Hoesing
-
He went above and beyond in my particular situation to help me and fix my A/C problem.D Sandefer
-
Great company, reliable service. It’s hard to find nowadays a good honest company or services.Jeeta Shah
-
Caleb came out within about 15 minutes of me calling and got my house cooling again quickly.Jamie Fatheree
-
They provided excellent service, installed quality parts on the AC unit, and diagnosed the issues within minutes.Ivan Bolivar
-
Caleb and his company truly are top tier, honest, personable, and go above and beyond.MICHELLE RAWLS
-
Caleb and Always There Air were far and above the best price and quality.Shannon D
-
Technician was knowledgeable and friendly.Tina Welch
-
They were honest, professional, and truly lived up to their name—they were there when we needed them most.devildog291
-
Easy to work with and very responsive.Annabelle Grubb (Belle)
-
They did what they promised, on time and without hidden fees.Sean Sayre
-
They didn’t try to sell me a bunch of expensive equipment; they gave me an honest evaluation.Daniel Barnes
-
The ATA team was super professional and, from my first experience, ATA is an honest company with fair pricing and no underlying sales tactics.Michael Ray
-
Michael was super helpful laying out the different issues and the order we need to tackle them.Samuel Scott
-
He didn’t pressure anything on us, but gave us the facts and what it is going to take to fix it.Chandra Frank
-
Caleb is quick, reliable, and best of all has fair pricing!Kelsey Williams
-
Within half an hour of contacting Caleb, he was out at our house to do an evaluation.Briana Holt
-
Caleb and his team genuinely cared about doing the right thing for our home and our budget.Susana Smith
-
Got a new system. Love it.Timothy Tobin
-
Caleb and Michael are very easy to work with and surely know their stuff.kenpochris
-
Caleb is trustworthy and is building a great reputation for his company.J
-
Always There Air truly lives up to their name—reliable, responsive, and dedicated to customer satisfaction.Rishab Kanth Vempati
-
Cleaned and efficient; they deserve every bit of those stars.CONSISTENCY is EFFORT
-
I appreciate the very quick response time and the efficient fix they were able to provide for us!ted wininger
-
I highly recommend these folks for honest estimates and timely work.Sunil Sureka
-
Caleb and his team are prompt, courteous, professional, and neat.Vincent Addona
-
He made it easy and saved us almost $1000 over the estimate I got from the company that installed my HVAC system.Kevin Smith
-
Caleb and Brandon with Always There Air did an excellent and outstanding job.Frances Miranda
-
Knowledgeable, no job too big or small and the attention to detail that I was looking for.Jonathan Wegmann
-
Caleb made a great assessment and got me up and running in no time!Hector Z.
-
They’ve done extensive new installs of Lennox units with filtration systems at both houses and were there today in under an hour.Jason Woodbury
-
It’s a night and day difference with our air quality and air flow in our house.Lauren Williford
-
Caleb was amazing with my HVAC needs!Edgar Sanchez
-
He was very professional and thorough; very passionate and knowledgeable.Tyronza Crawford
-
We’re warm and toasty once again!Heidi Meade
-
This is by far the best experience I’ve had with an HVAC company.Carol T
-
Very knowledgeable and explained everything. These guys are great and professional.Marcus Leonard
-
I appreciate Caleb being honest and not selling me a service I didn't need.Barbara Wood
-
Excellent explanation! Always on time.Liudmyla Begma
-
He and Mike were here on time and did an excellent job!Katharine Hynes
-
This is the guy you want installing anything in your home—he’ll make sure it’s done right and on time.John Kipper
-
He quickly assessed the issue with my HVAC system and explained everything in a way that was easy to understand.Brad Parnell
-
Caleb is very knowledgeable, easygoing, with a very positive attitude.Olga Me
-
ATA was able to solve all the airflow issues that were existing since the home was built.Donald Rorer
-
Very personable and explained all issues and maintenance needed in great detail.Maurice ey
-
We got a good value on a system that brought us from a $1,100 a month electric bill to ~$200 a month.David S
-
I’ll gladly trust him for all my HVAC needs.Travis Furlow
-
Everything was explained in great detail, and options were clear and fast to get things done.Arrash Atlasi
-
We were so very pleased with his knowledge and expertise, we hired him to do all our maintenance for next year.Cheryl Weiskircher
-
He was willing to waive any estimate fees and diagnose my issue and charged me hundreds less.Lynn Patterson
-
Highly recommend working with Always There Air!Christine Martinez
-
Not only was the pricing optimal, the level of responsiveness and expertise can’t be beat.Leah Mendenhall
-
Caleb was fantastic! He was quick to respond, diagnose the problem, and fix our AC.Tim Byrns
-
Dependable and speedy service! Caleb is the best.C Hunter
-
Caleb was very responsive and had our broken heater fixed quickly!Dani Dillard
-
Caleb has helped me in multiple houses and is always honest and doesn’t try to upsell things I don’t need.KURT SOUTHERLAND
-
Caleb did a great job preparing my system for the coming winter.Jeffery Marler
-
Great, honest service. I'm glad I found Caleb.c